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Help Centre

RESPONSIBLE GAMBLING

Chasebet is supportive of a safe online wagering environment that delivers responsible gambling through a variety of methods. Chasebet will support a safe wagering environment with customer focused tools and controls to ensure that we support our clients to have an enjoyable experience.

WHAT IS PROBLEM GAMBLING?

Problem gambling occurs when a person loses control over their gambling; particularly the scope and frequency of gambling, the amount of money gambled, and the amount of time devoted to gambling.

Negative effects of problem gambling may include (but is not limited to):

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The customer suffering excessive financial losses relative to their income;

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Negative personal effects on the customer (such as mental health issues) and/or their family;

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Negative effects on employment and work performance; and

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Losing the ability to maintain a healthy and balanced lifestyle due to spending an excessive amount of time gambling.

At Chasebet, we constantly watch for indicators which may suggest a customer is showing signs of problem gambling. This may include watching for patterns in customer behaviours such as:

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Gambling for long periods of time without a reasonable break;

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Unusual gambling patterns including excessive bets;

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Frequent and escalating amounts of deposits;

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Signs of distress including crying, swearing, expressions of guilt and remorse, abusive and threatening behaviour towards staff, comments about financial hardship, family issues and expressing concerns about level of losses sustained; and

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Disclosure by the customer of problem gambling behaviours.

BetStop BetStop - the National Self-Exclusion Register™ is a safe and free Australian Government initiative to block yourself from all licensed Australian online and phone gambling providers. You can register at any time. For more details visit https://www.betstop.gov.au/

HOW DOES CHASEBET HELP?

At Chasebet, we aim to ensure that a balanced approach is taken to the wagering services we provide. We want gambling to be enjoyable for our customers, while minimising problem gambling behaviours.

Some of the ways we do this are by:

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Taking all reasonable steps to assist a customer with their gambling activities and draw their attention to a variety of available help services;

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Ensuring our advertising and promotions comply with all Commonwealth, State and Territory laws and corresponding codes of conduct, all of which will include Responsible Gambling messaging and access to help;

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Staff training and development to continuously understand and apply the Responsible Gambling frameworks; and

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Systems in place to identify and manage customers, including self-excluded customers.

Chasebet also provide and encourage use of a suite of Responsible Gambling tools. These tools include:

Setting a Deposit limit

As part of our commitment towards responsible gambling, customers can set a deposit limit on their account which manages the amount of money that can be deposited into an account.

When registering Chasebet, customers will immediately be asked whether they wish to set a deposit limit (or any other limit) at this time, they may wish to set. Automated review will be activated on each customer’s account anniversary.

Not withstanding this, a customer may at any time implement a limit by;

1. Accessing the 'Account' menu on our website or app, then click on the 'Responsible Gambling' menu which will reveal a 'Set Limits' option; or

2. Advising Chasebet via email at [email protected].

When setting limits, a customer may set limits on deposits, net betting losses and/or time limits (or a combination of both) for a minimum fixed period of your choice.

Any requests to lower a deposit and/or loss limits will be actioned immediately. For any requests to increase limits, or revoke the previous limits, the new limits will be applied seven (7) days after the request is received. Customers which maintain an account with Chasebet, will be asked annually from the account opening date as to whether they want to apply pre-commitment limits.

Temporary and Permanent Self-Exclusion

Customers which feel they need a break from gambling and would like some help in blocking access to their Chasebet account, we offer an option to self-exclude from betting with us. Self-exclusion can be on a temporary or permanent basis. Customers can regulate gambling activity by excluding for a period that is in line with their needs.

Chasebet can provide with the option to take a temporary break from accessing a gambling services through temporary self-exclusion. Such breaks may last between one (1) day up to a maximum of six (6) weeks.

To temporarily self-exclude:

1. Access the 'Account' menu on our website or app, then click on the 'Responsible Gambling' menu which will reveal a 'Take a Break' option; or

Account Closure

You may request to close your account with Chasebet by:

1. Accessing the 'Account' menu on our website or app, then click on the 'Responsible Gambling' menu which will show Account Closure. Click on 'Close Account' button; or

2. Contacting Chasebet via email at [email protected].

3. Speak with Customer Support via Live Chat 9am -9pm (Sydney Time). Identification verification is required.

4. Call (02) 8001 6427 - and follow any subsequent instructions. Please note, that making a phone call to us may not result in immediate account closure. Chasebet will action requests as swiftly as possible, with notice of account closure issued via email.

Any remaining funds in an account will be withdrawn as soon as practicable. Any pending bets will be settled and winnings withdrawn accordingly upon settlement. When closing an account, a customer will no longer receive direct marketing materials from Chasebet after five (5) business days from the request to close the account.

Keep track of transactions

Customers can access a full history of bets and transactions, withdrawals and deposits via the Account menu on the Chasebet website, or via email by contacting customer service at [email protected].

Direct Marketing opt-out

By signing up as a customer of Chasebet, you expressly agree to receive advertisements and promotional material that Chasebet a may send. This may include through continued use of the app, website, via email and telephone (SMS).

Every piece of advertising material will contain an 'opt-out' option available to the customer. Should a customer no longer wish to receive such materials, an opt-out request will be actioned within five (5) business days from the day Chasebet receives notification to opt-out. To opt-out at any time, please contact Chase via email at [email protected].

Minimum Requirements

Chasebet's services are only available to people over the age of 18 years. Chasebet does not market or promote services to persons who have not attained the age of 18 years. It is illegal for anyone under the age of 18 to open an account or to place a bet with Chasebet.

Chasebet takes its age-verification responsibilities seriously. We carry out age-verification checks on all customers. We may ask for information to verify a customer’s age and can restrict or suspend an account until age is confirmed.

Filtering solutions allow parents to regulate access to the internet, based on chosen criteria. Parents can use filters to prevent their children from accessing gambling websites. Please consider parental and other filtering solutions such as:

Net Nanny TM www.netnanny.com

CyberPatrol www.cy&gcpatrol.com

Gamblock http://www.gamblock.com/

Betfilter http://www.betfilter.com/

Alternatively, please contact Chasebet via email at [email protected] so that suspected minors can be investigated, and appropriate action taken accordingly.

GETTING HELP There are a range of support services available to any person who may be affected by gambling. These include:

| Organisation | Website | Telephone |

| Gambling Help Online | https://www.gamblinghelponline.org.au | 1800 858 858 |

| Gambling Help Western Australia | https://www.gamblinghelponline.org.au/services-in-your-state/western-australia| 1800 858 858 |

| Gambling Help Northern Territory | https://www.gamblinghelponline.org.au/services-in-your-state/northern-territory | 1800 858 858 |

| National Debt Helpline | https://ndh.org.au | 1800 007 007 |

| For people that are outside Australia, Gamblers Anonymous may be able to assist you. | http://www.gamblersanonymous.org/ga/ |

WHAT’S GAMBLING REALLY COSTING YOU?

For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au