Privacy and personal information
1. Organisation responsible for your information
chasebet.co is operated by PUNTAA PTY. LTD., a proprietary limited Australian company (ABN 56 601 575 240) ("we", "us", "our"). We are the data controller for personal information collected through the website and your account. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Company registered office: 48–50 Smith Street, Darwin City, NT 0800, Australia.
Postal correspondence: PO Box 458, Fortitude Valley, QLD 4006, Australia.
2. How to contact us
Privacy questions: [email protected]
General support: [email protected]
3. Categories of information collected
- Identity details, including your name, birth date and home address.
- Contact information such as email address and telephone number.
- Details from government identification used for verification, including an Australian driver licence, Medicare card or valid Australian passport.
- Account credentials and security data, including username, encrypted password record and security questions.
- Account transaction records covering deposits, withdrawals, wagers and settlements.
- Technical and device information, such as IP address, device type and browser.
- Location data needed to verify that you are accessing the service from Australia.
- Messages and records of your contact with customer support.
4. Purposes for using your information
- To establish, maintain and protect your account.
- To confirm identity and legal age through KYC checks.
- To complete deposit and withdrawal transactions.
- To satisfy anti-money laundering and counter-terrorism financing duties under the AML/CTF Act 2006 (Cth).
- To provide responsible gambling controls and meet related obligations.
- To compare applicants and account holders with BetStop and internal exclusion lists.
- To identify and prevent fraud, collusion and illegal conduct.
- To make required reports to the Northern Territory Racing and Wagering Commission, AUSTRAC and other authorised bodies.
- To issue essential service notices and, where you agree, promotional communications.
5. Identity and KYC verification
Identity checks use the documents you submit together with approved verification services. An account may be restricted or closed when verification cannot be completed.
6. Handling payment information
Licensed payment providers process transaction details on our behalf. Full card numbers are not stored by us; we keep only the records required for account administration and legal compliance.
7. Anti-money laundering checks
Accounts and transactions are monitored for money laundering and terrorism financing risk, including reviews of source of funds and wealth. Information may be reported to AUSTRAC when required.
8. Safer gambling monitoring
Account activity helps us provide gambling controls, recognise potential harm indicators and contact you where intervention may be appropriate.
9. BetStop and exclusion screening
New applications and existing accounts are screened against BetStop and our own self-exclusion records.
10. Preventing misuse and fraud
Personal and account information may be analysed to identify fraud, improper chargebacks, duplicate accounts, offer abuse and other prohibited behaviour.
11. Disclosures required by authorities
Where law requires, information may be provided to regulators, courts, law enforcement and integrity bodies, including the Northern Territory Racing and Wagering Commission, AUSTRAC and Australian Federal Police.
12. Promotions and opting out
With your consent we may send marketing about our products. You can opt out at any time through your account or by emailing [email protected]. We do not send marketing to self-excluded customers or customers listed on BetStop.
13. Cookies and similar tools
We use cookies and similar technologies. See our Cookie Policy. You can change your cookie preferences any time from the cookie preferences panel.
14. External service partners
Personal information is shared only where necessary with providers supporting identity verification, payments, hosting, analytics, customer service, fraud controls and communications. Contractual confidentiality and data protection duties apply, and we do not sell personal information.
15. Protecting stored information
Information is stored on servers located in Australia and encrypted both during transfer and while stored. Staff access is restricted to roles that require the information.
16. International service providers
Some of our service providers may be located overseas. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in line with the Australian Privacy Principles. Recipient countries are likely to include the United States, United Kingdom, Ireland and Singapore, depending on the provider (for example, cloud hosting, analytics, fraud prevention and identity verification services).
17. How long records are retained
Account and wagering records are kept for at least seven years after the most recent transaction to meet AUSTRAC and licensing requirements. Marketing records are removed within 12 months of the last interaction, or sooner when requested.
18. Accessing or correcting your information
You may request access to, or correction of, your personal information by emailing [email protected]. We may need to verify your identity before responding.
19. Raising a privacy concern
If you believe we have mishandled your personal information, contact [email protected]. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.
20. People under 18
ChaseBet is an adults-only service and does not knowingly collect personal information from anyone younger than 18.
21. Changes to this policy
This policy may be revised periodically, with the latest version remaining available on this page.