What do you need help with?

Tap Create a ChaseBet account in the header. Provide your name, birth date, residential address and mobile number. Identity is generally confirmed within 72 hours using an Australian driver licence, Medicare card or passport. You must be an Australian resident aged 18 or above.

Use the Reset password link on the sign-in page. We will email you a reset link valid for 60 minutes. If you do not receive it, check your spam folder or contact support.

Open Settings and edit your details. Email changes require re-verification.

A same-game multi combines two or more picks from one event into a single wager. The final price reflects how those selections relate to each other. This option is available for AFL, NRL, football and basketball.

An accepted bet cannot be reversed. Eligible markets may offer cash-out, allowing you to settle before the event finishes.

Markets are settled after the governing body confirms the official result. Most outcomes are processed shortly after the final whistle, race or wicket, while player markets may wait for verified statistics.

Where an event never begins, match-result wagers are void and stakes are returned. If play starts but no official result is issued, the rules for the selected market determine settlement.

Credit cards cannot be used for online wagering under Australian law. Available methods include Visa Debit, Mastercard Debit, PayID, BPAY, Apple Pay and Google Pay.

Withdrawal requests are reviewed during weekday business hours. Many bank transfers arrive the same day, PayID is often immediate, and BPAY may require up to two business days.

ChaseBet must confirm each account holder's identity under Northern Territory wagering rules and AUSTRAC requirements. Checks are usually immediate, but funds cannot be withdrawn before verification is completed.